GENERAL RULES

Check in & Check out time: Check in time is 2:00 PM. Check out time is 11:30 AM. The hotel reserves the right to charge for periods when the room is occupied outside their normal check in and check out time. In case of early check out or shortening of stay, NO REFUND will be made.

Please do not bring Pet into the Retreat.

Drugs, poison, weapons, explosive are STRICTLY PROHIBITED. People who are under the influence of alcohol and drugs will be refused entry to the Retreat.

Free Wi-Fi is available throughout the Retreat area. Check with our Reception for log-in details.

Please be considerate of others! Living in a group situation or shared accommodation may be difficult to adjust to, but is worth trying. Aggressive, unsociable and/or violent behavior is not tolerated. Guests are only allowed to walk on the designated walking path. It is not allowed to walk through the gardens or landscaping, nor entering gardens/accommodations which is not part of own accommodation.

Be considerate of others when smoking and try to refrain from smoking around as it is really not pleasant. The Retreat has smoking areas and visitors must use ashtrays due to high fire threat.

Quiet Time: Between 10:00 PM to 7:00 AM, please keep the noise down. Respect your neighbor’s right to sleep. Excessive noise during daytime hours is also prohibited. Please help us maintain the serenity and peacefulness of the area. No private events or festivities are allowed in the accommodation or public areas unless approved by Management Board.

Please try to be tidy as it makes everyone happier. Dispose your garbage properly.

Parents and Guardians are primary responsible for the behavior and safety of their children.

Please do not leave your valuable things unattended.

Any damages to the property of the Retreat due to improper use or negligence will be charge to the person/s concerned.

FOOD AND BEVERAGE RULES

Bringing of Foods is not allowed inside the Retreat. No cooking of foods inside the Retreat, stilt house or bungalow.

Service charge(s) are applied on your own drinks: 100,000VND / 1 pack of 24 cans of non-alcoholic drinks ; 150,000VND / 1 pack of 24 cans of beers ; 250,000VND / 1 bottle of spirit / whisky / wine less than 1 litter.

Bringing of sound system, speakers or any music instruments are limited.

POOL REGULATION

Our natural swimming pool is 100% chemical free with stunning infinity view, surrounded with large, beautiful stones from the mountains. Spring water flow into the pool then flow out to the terrace rice field for irrigation. As a result of our intension to lower the impact and protect our environment, the pool comes with its challenges. The natural algae can grow sometimes faster, giving a green color or little impurity to our water. Leaves are also massively shedding to our pool after a strong wind. Therefore, in order to maintain our pool the best way, we conduct a deep pool cleaning once a week, emptying and drying it then filling in with regenerated spring water. It usually takes approximately 30 hours to fill up and we welcome you to enquire about our pool maintenance before arrival.

There are few rules with our pool

Please take a cleansing shower before entering the pool.

No cotton shirts or shorts, shoes, flip-flops, sandals and any other footwear in the pool.

Foods are not permitted in the swimming pool area.

Children under the age of 12 must be accompanied with an adult at all times.

Please do not run, dive or jump into the pool. Depth of pool: 1.2m (3,9 feet) to 1,5m(4.9 feet).

HOUSE RULES

Before retiring for bed or If lights in the rooms are still turning on please close your doors to prevent any inspects / animals coming into your rooms. If you want to get fresh air please open the door as little as possible then dim the light to avoid attraction to insects and bugs.

Do not bring bedding out of rooms. Bugs will crawl in and cause you discomfort at night.

Please leave your room in the same condition in which you found it upon arrival.

Remember, we are eco-friendly Retreat and in the Nature Reserve, please conserve electricity and water whenever you can.

If you are the last one to bed at night, please turn off all lights in the common area.

Please, do not smoke in the rooms , the next occupant may be a non-smoker and the smell lingers and is absorbed in the bedding.

Please return the room key before check-out. A 300,000VND lost key charge will be assessed if room key isn’t returned at check-out.

TOWEL POLICY

Everyday millions of gallons of water are used to wash towels that have only been used once.

Help us to make the difference

A towel hanging up mean: I will use again        |           A towel in the basket: Please exchange

Thank you for helping us Converse.

Please do not use towel for cleaning of shoes , luggages, backpacks or any stuffs, hands or feet that are dirty or muddy. A 150,000VND charge will be assessed if a towel is returned at dirty status.

 

 

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Don village, Ba Thuoc, Thanh Hoa
Hanoi: 125 Hong Ha, Ba Dinh, Hanoi
+84 24 3823 9988
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